We are committed to the highest level of account and financial security for all our members.

This section of our website will help keep you informed of current fraudulent activities, tactics and alerts. We encourage you to use the information here as a resource to help protect yourself from becoming an unsuspecting victim of identity theft or other fraud or scam.

ServU Credit Union will never ask you to input your card number and PIN via phone, text message or in an email. As always, contact us if you have any questions.


Debit and Credit Card Breaches: What You Need to Know

With so much fraud and merchant data breaches in the news, we want you to know that ServU Federal Credit Union is ready to help if your personal or financial data is ever compromised. While we can't control what happens at merchants and retailers, we want you to know that ServU Federal Credit Union will do everything we can to assist you and your family if a breach does occur when you use your debit or credit card.

If a merchant or retailer has had their debit or card data breached, we are notified of the possible compromise of all ServU members who used their card at that merchant or retailer.  It does not necessarily mean your card information has been compromised but we are proactive and always reissue new cards to protect your financial identity.  If your debit or credit card data is breached at a retailer, the cost of card replacement or account reimbursement to you is typically paid not by the merchant where the breach occurred, but by your credit union.

Reviewing and monitoring of your transactions is important to early detection of possible fraud.  To make this possible, ServU Credit Union offers free 24 hour online banking and telephone teller services.

ServU Credit Union will never ask you to input your card number and PIN via phone, text message or in an email.  If you are contacted asking for any personal or account information, do not give it out. 

Your financial safety is important to us and we will do everything we can to ensure that action is taken to help you avoid becoming a victim of identity or account theft.  You can always feel free to reach our card service department at 607-936-2293.

Read more about the campaign to help "Stop the Data Breaches"

 



Previous Security Alerts

Mystery Shopper Scam
  Data breach at Home Depot
  Survey scam
  Phishing Scheme
  People have received automated phone calls stating that their ATM/DEBIT card has been blocked
  Fraudulent emails are being received that have the appear to be sent from the Federal Reserve
  A current scam being circulated comes in the form of a phishing email related to Verified by Visa
  Phishing Alert - Email claiming to be from the NACHA
  Virus/Trojan that could hit your home computer
  NCUA Reports Fraud Email Phishing Activity