1) We have heard reports of a scam that involves virus protection software billing. In this scenario, people have received phone calls stating they need to pay for the software they are using. If they would like to cancel it, they can be reimbursed for the last payment. They are asked to fill out a form via computer for their reimbursement. The scammer then communicates that the form was filled out incorrectly and now the member owes them additional funds. They are asked to purchase Walmart gift cards to pay their debt. This is a scam. Remember – if someone calls YOU – do NOT give out any sensitive information like account numbers, debit or credit card numbers or social security numbers.
2) We have learned of a scam going around our area involving phone calls or text messages. The scammers are claiming that there is fraudulent activity on your account, and ask that you provide the PIN and member number. Please DO NOT give out this information. ServU staff will NEVER ask you for your PIN. If you have provided your PIN to someone, please contact us immediately at 1-800-443-0663. If you are calling after business hours, please call 1-800-682-6075. Thank you!