Coronavirus (COVID-19)

ServU Credit Union places the safety and well-being of our employees and members at the forefront. We will continue to monitor updates and recommendations from our state and local government and follow CDC guidelines for any possible changes.

Most of our branch office lobbies are open with multiple precautions set in place for social distancing measures. We appreciate your patience as wait times may be longer than normal due to the restrictions on the number of members inside the building and limited staffing.

Painted Post Office: Open
Hornell Office: Open
Bath Office: Open
Dundee Office: Open
Alfred Office: Open 
Corning Office: Closed until further notice

Face Coverings Required:
Face coverings will be required by anyone entering a ServU credit Union office per New York state government mandates.  

Social Distancing:
To ensure proper social distancing we have instituted the following safety measures:

  • Teller stations have been spaced out with Plexiglas barriers installed
  • Loan and Member Services offices have Plexiglas barriers on the desks
  • A limited number of members will be allowed inside the office 

If you cannot come to an office or prefer not to at this time, we encourage you to continue using all our E-services.


E-Services

During these times when individuals are encouraged to stay home, remember that you can utilize our e-services to complete many of your transactions, including transfers, deposits, requests for new loans, bill payments and more.

 If you need assistance with these products, please call us at 1-800-443-0663.

How can we help you? 

  • Loan Relief - Skip your next loan payment, fees waived. 

  • Real Estate Loan Relief - We have options for relief on Real Estate loan payments. 

  • Here For You Loan - Borrow up to $500 at 0.99% APR and no payment for 90 days. 

  • Apply for a loan by contacting our loan department by phone or using the online application. Most members will be able to complete the entire loan process electronically, so there is no need to come into a branch or wait until our branch operations are back to normal.

  • CARES Act Stimulus Package - Get more information regarding the CARES Act.

  • We are participating in the Small Business Administration Paycheck Protection Program (SBA PPP). Get more information and fill out the form online.

  • You may qualify for our “Credit Card Skip a Pay” program for May 16 and June 16th payments as well as no late fees during the months of April, May and June 2020.  Most members will automatically qualify, but you can make your monthly payment if you do not want participate in the skip. Finance charges will continue to accrue and payments will resume to normal starting with the July 16th due date. You are responsible for stopping any recurring payment to your ServU credit card. To determine if you qualify for the automatic skip, look at your monthly statement to see if the amount due is “none”, as shown in the image below. 

    Credit Card statement

    If you do not automatically qualify for the skip, please contact ServU for additional options. 

  • If you need additional assistance paying your loans, please contact our Credit Relations Department at 607-936-2293.


Scams

Members are advised to stay alert for new scams involving the pandemic including fraudulent calls, emails and text messages.

Read about the most recent scams on the FBI website: https://www.fbi.gov/coronavirus 

Remember - ServU Credit Union will never contact you by phone, email or text to ask you to update your account information or to provide your account number, Personal Identification Number (PIN), or Debit or Credit Card Number, password or Social Security Number. If you think there is potential fraud on your account, please contact us at 607-936-2293.


A message for our members and community