We are committed to the highest level of account and financial security for all our members.

This section of our website will help keep you informed of current fraudulent activities, tactics and alerts. We encourage you to use the information here as a resource to help protect yourself from becoming an unsuspecting victim of identity theft or other fraud or scam.

ServU Credit Union will never ask you to input your card number and PIN via phone, text message or in an email. As always, contact us if you have any questions.

Mystery Shopper Scam

Recently we have seen fraudulent checks being circulated from Mystery Shopper Programs. While there are legitimate Mystery Shopping opportunities that exist, there are also plenty of scams. Here are some tips regarding Mystery Shopping Programs:

  • If the Program is legitimate:
    • You will not be asked to pay an application/certification fee.
    • You will not be asked to deposit a check and return funds back via gift cards, money order or a wire.
  • The FTC recommends that you do not do business with mystery shoppers who advertise in newspapers “help wanted” section or by email. Legitimate opportunities are generally posted online by marketing research or merchandising companies.
  • If you are “hired” to be a mystery shopper and are told that your first assignment is to evaluate a money transfer service like Western Union or MoneyGram, IT IS A SCAM.
  • You should not deposit a check from someone you do not know and then wire money back to them.
  • If you receive a check, you can always contact the issuing financial institution to verify that the check is legitimate.
Get more tips about Mystery Shopping Programs


Previous Security Alerts

Debit and Credit Card Breaches: What You Need to Know
  Debit Card Fraud and Spoofing Call Scams
  Data breach at Home Depot
  Survey scam
  Phishing Scheme
  People have received automated phone calls stating that their ATM/DEBIT card has been blocked
  Fraudulent emails are being received that appear to be sent from the Federal Reserve
  A current scam being circulated comes in the form of a phishing email related to Verified by Visa
  Phishing Alert - Email claiming to be from the NACHA
  Virus/Trojan that could hit your home computer
  NCUA Reports Fraud Email Phishing Activity