Job Openings: Part-Time Contact Center Specialist- Painted Post
| Announcement Date: | April 1, 2026 |
| Location of Position: | Painted Post, NY |
| Salary: | $17.91 – 22.38 per hour (The actual compensation will be determined based on experience and other factors determined by law.) |
| Days: | Monday-Friday |
| Hours: | 9:00AM- 2:30PM |
Duties:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers calls to appropriate departments
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer phones. Transfers calls to specific staff or departments as requested by the member.
- Process requests for check orders, change of address, stop payments, account maintenance, transfers, check and statement copies, or other account needs.
- Handle member requests provided through secure messaging.
- Complete digital banking password reset, unlock accounts, and assist with updating contact information.
- Provide information to members on electronic deposits and withdrawals, including loan payment methods.
- Answer member question on credit card payment and transaction history, declined transactions, balance transfers and other 1st level questions.
- Review debit card alerts, unblock cards as needed and escalate disputes to Card Services.
- Obtain working knowledge of all digital banking products and services; instruct members on how to complete tasks over the phone.
- Take payments over the phone via cash advance, transfers and credit card payments from outside accounts.
- Utilize various systems including but not limited to the core, back office systems for digital banking and card processors, and department specific core features.
- Complete maintenance on digital banking accounts through daily reports.
- Verify digital banking transfers and identify suspicious activity.
- Assist other departments in outgoing calls as needed.
- Perform clerical duties as assigned.
- Become proficient in all credit union services and products. Explain, promote and cross sell them to members as appropriate.
- Comply with all safety and security policies, practices and procedures. Report any unsafe or suspicious activities to your supervisor.
- Community involvement is a requirement of this position as outlined in the ServU Employee Handbook.
- Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets.
Requirements:
- One – three years of similar or related experience
- Good computer skills
- Ability to handle multiple tasks simultaneously
- Excellent grammar and communication skills
- Ability to sit for long periods of time
- High level of confidentiality
- Timeliness and regularity of attendance are essential to the job
How to Apply
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