Job Openings: Electronic Services Specialist- Painted Post
| Announcement Date: | August 21, 2025 |
| Location of Position: | Painted Post, NY |
| Salary: | $19.20 - $24.00 per hour (The actual compensation will be determined based on experience and other factors determined by law). |
| Days: | Monday- Friday |
| Hours: | 8:00 AM- 5:00 PM |
Duties:
JOB SUMMARY:
Perform tasks and functions related to Electronic Services. Perform tasks and functions related to Electronic Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer members phone calls. Provide answers to member questions and inquiries. Resolve member concerns. Research disputes and account problems.
- Assist members with online and mobile access, including reset online banking passwords for members, unlock accounts, and provide assistance with passcode.
- Understand online and mobile banking to explain products and benefits to members.
- Understand how to read the history of an account – need to understand and explain why a member received an NSF fee or why a transaction was returned without posting.
- Process, post and balance all ACH and share draft files by deadline, includes returning rejected items in a timely manner. Identify unusual activity and potential red flags/fraud.
- Handle checks deposited by members that are returned unpaid.
- Confident in working independently and making decisions on handling exception files and review of checks.
- Monitor accounts for fraudulent activity include share draft accounts for kiting. Place holds and stops as appropriate, and work with risk management to resolve.
- Process incoming and outgoing wires according to the Wire Policy, and processes and procedures set forth by ServU. Identify red flags and report suspicious activity to risk management.
- Research bounced payments and negative accounts. Make judgement calls on when a share draft checking needs to be closed due to abuse. Report to credit relations department.
- Research accounts with stops, deceased flags and/or compromised. Manually clear necessary transactions and submit corrected account information to sender.
- Review checks deposited with the mobile app. Identify fraudulent checks and scam patterns. Review enrollment applications and process the RDC file at daily cutoffs. Determine check holds based on risk of member and check presented.
- Process TruStage files to post loan payments for disability and life insurance claims.
- Return NACHA files to ACH Operator by deadlines.
- Add and verify requests for ACH origination between ServU and other financial institutions. Process the file on the posting dates.
- Complete check adjustments, stop payments, late returns and other error adjustments.
- Process allocation forms prior to effective date.
- Process tax levies and restraining notices according to applicable rules put in place by NYS and/or The Federal Government.
- Instruct branches on processing of protest letters for outside agencies.
- Prepare reports for management as requested.
- Maintain detailed knowledge of departmental procedures, policies and practices. Review and make recommendations for changes as needed.
- Complete training to gain in depth knowledge of wires, share draft and ACH services.
- Assist with cleanliness of work and office areas
- Comply with all safety and security policies, practices and procedures. Report any unsafe or suspicious activities to your supervisor.
- Communicate with management regarding department issues or concerns.
- Assist in other job duties as assigned by management.
- Community involvement is a requirement of this position as outlined in the ServU Employee Handbook
- Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Performs related responsibilities as required.
Requirements:
QUALIFICATIONS / REQUIREMENTS:
- 2-year business degree or equivalent work experience
- Proficient with Excel
- Timelines and regularity of attendance are essential to the job.
- Excellent computer skills
- Good grammar and communication skills
- Detailed oriented
- High level of confidentiality
- Position requires extensive use of the computer and sitting for long periods of time.
How to Apply
Upload Your Resume for Electronic Services Specialist- Painted Post
